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Standard Services
RAID Recovery Services
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Free
24 Hour
Premium
Advantage
Emergency
Premium Emergency
Diagnostic Cost
Free
$ 99 $ 299 $ 499 $ 999 $ 2,399
Diagnostic Time Under 72 hours Under 24 hours 6 hours 4 hours 3 hours 2 hours
By ordering one of our services, you are ordering a specific level of case priority and dedicated labor. For example, our highest classification of service, "Premium Emergency", has a case priority level within our system that qualifies your case for around the clock service until the process is completed. The lowest classification of service, "Free Diagnostic", has a case priority level within our system which may result in a turnaround time of 10 business days.

All turnaround times are estimates based on over 15 years of providing cost-effective expert data recovery, but depending on the complexity and severity of loss or damage particular to your case, your recovery service may take longer
Estimated Turnaround Time
10 Business Days 7 Business Days 4 Business Days 4 Days Including Weekends 48 Hours Including Weekends ASAP
We will provide a free secure courier to pick up your media and deliver it to our local laboratory. (not all areas are covered, please check with your account representative). Pick up is during working hours. Shipping and drop-off is always available.
Secure Courier Pick Up
Dedicated Account Rep
Weekend Recovery
Dedicated Engineer
Preordered from any available vendor or manufacturer in every case. By the time the case is received, in-service replacement donor components are available in a clean room.
Engineer Relocation
Pre-ordered and matched from any available vendor, manufacturer in every case. By the time case is received in service replacement donor components are available in clean room.
Pre-ordered Donor Parts
Industry standard security protocol is followed along with detailed notes and a 2nd copy of all data which was recovered from the failed media. A duplicate is stored for 90 days. Original media to be preserved indefinitely in a secure facility in the event that a 2nd recovery is necessary or if not all data was recovered.
Added Security
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Standard
RAID
Economy
RAID
Premium
RAID
Emergency
RAID
Specialized Emergency
RAID
Diagnostic Cost
Free
$99
per drive
$1,499 $2,999 $4,999
Diagnostic Time 3-4
days
48
hours
24
hours
4-12
hours
up to
8 hours
Turnaround Time
3-4
weeks
up to
10 days
5 days up to
3 days
24-48
hours
Prepaid FedEx Label
Dedicated Account Rep
Free Courier Pick-up
Weekend Recovery
Dedicated Engineer
Senior Raid Engineer
Immediate Spare Parts
Dedicated Cleanroom
Mobile Recovery Team
International Engineer Relocation
Use of High-Security Data Vault